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Customer Service Executive

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Published On: 18th, October 2024

Closes on: 25th, October 2024

Job closed

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Job Description

Provides customer support, resolves inquiries, and ensures customer satisfaction.


Responsibilities:

    • Respond to customer inquiries via phone, email, or chat promptly and professionally.
    • Resolve customer issues and complaints by identifying the root cause and offering effective solutions.
    • Maintain a positive and helpful attitude to ensure a high level of customer satisfaction.
    • Document customer interactions, issues, and resolutions in the company's CRM system.
    • Provide product and service information to customers, guiding them through any technical or usage-related questions.
    • Collaborate with other departments (e.g., technical support or sales) to resolve complex issues or escalate when necessary.

Requirements:

    1. High school diploma or equivalent (Bachelor’s degree preferred).
    2. Experience in customer service or support roles.
    3. Strong problem-solving and conflict resolution skills.
    4. Excellent verbal and written communication abilities.
    5. Ability to handle multiple customer inquiries simultaneously.
    6. Proficiency in using customer support software or CRM systems.

Posted By

Global Human Resource

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