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Front Office Agent at Fairmont Hotels & Resorts

Others

Nanyuki  

Published On: 30th, May 2023

Closes on: 1st, June 2023

Job closed

More About the Job

Social Media Marketing, Social Media Audit, Content Marketing, Digital Marketing Analytics,Branding, Marketing, Customer service Champion, Serial Entrepreneur, Leadership

Job Description

What's in it for you:

  • Private medical insurance as per Hotel offering
  • Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
  • Working with a hotel rich in history and known for exemplary services while growing your career
  • Employee Benefits Card offering discounted rates in Accor Worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

Responsibilities:

    What will you be doing:

    • Perform check in, check out as well as room change procedures and ensure all data are accurately entered into the hotel system
    • Assist guests regarding hotel facilities and programs
    • Maintain knowledge with the hotels rooming procedure and assist as needed, ensuring all guests are escorted to their room/suite and full hotel tour is conducted
    • Attend to guest’s complaints, inquiries and requests and escalate the concerns to your manager/supervisor
    • Maintain knowledge of current hotel selling strategies, room promotions and packages
    • Other duties as required
    • First impressions are everything! We invite you to join our hotel as a Front Office Agent where you will take care of the guests from the moment they arrive to their departure by ensuring they have a memorable experience with us

Requirements:

    • Working knowledge of  Micros and Opera PMS System as well as Microsoft Suite
    • At least 2 years’ relevant experience in a similar role preferably in a luxury hotel
    • Exceptional communication and customer service skills, both written and spoken.
    • Skilled in Front Office Operations
    • Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance
    • Proactivity and ability to multi-task and meet deadlines

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