KUTRRH Call Centre Agents Jobs
Others
Kenyatta University
Published On:
20th, June 2023
Closes on:
7th, July 2023
Job closed
Job Description
Reporting to the Customer Relations Officer, the Call Centre Agent’s job exists to provide exceptional customer service and support to clients, ensuring a positive experience and
efficient resolution of inquiries, appointments, and general information.
Responsibilities:
- Receive all external telephone calls to the Hospital and redirect them to the appropriate recipients in the hospital.
- Provide exceptional customer service and ensure a positive experience for callers.
- Resolve customer complaints or escalate issues to the appropriate department.
- Liaise with accounts section on payment of telephone bills and purchase of calling cards in the hospital.
- Update Hospital telephone directory information for easier and convenient contacts in the hospital.
- Adhere to call center policies and procedures.
- Any other duty as assigned by the supervisor.
Requirements:
- Qualifications & Requirements
- Diploma in Front Office Operations, Communication or related field from a recognized Institution.
- Proven experience in a call center or customer service role.
- Fluent in English and Kiswahili languages
- Proficiency in Computer Applications
- Knowledge of medical terminology and Hospital procedures is an added advantage.
- Fulfilled the requirements of Chapter Six (6) of the Constitution of Kenya, 2010.
Key Competencies
- Active listening skills to understand customer needs.
- Problem-solving skills to handle customer complaints or difficult situations.
- Ability to remain calm and professional under difficult situations.
- Ability to handle multiple calls and inquiries simultaneously.
- Teamwork and collaboration skills to work effectively with colleagues.