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Retail Team Lead at Hotpoint Appliances Ltd

Others

Nairobi  

Published On: 22nd, May 2023

Closes on: 24th, June 2023

Job closed

More About the Job

Social Media Marketing, Social Media Audit, Content Marketing, Digital Marketing Analytics,Branding, Marketing, Customer service Champion, Serial Entrepreneur, Leadership

Job Description

  • Ensure presence on the shop floor and manage the employee direct reporting (Supervisors, Sale team & General helpers)
  • To offer administrative support in the showroom on areas of cash operations, billing etc receiving of goods, customer communication, preparation of quotation etc.

Responsibilities:

    • Schedule daily operations-prepare a schedule of activities in the branch and allocate tasks to the team.
    • Ensure presentation and visual merchandising (Display) of showroom as per the required standards.
    • Ensure Showroom is fully stocked with required stocks.
    • Ensure that all POP's are in place and pricing completed.
    • Follow up that customers are promptly attended to on arrival in the showroom.
    • Assist Sales Persons in closing the sale.
    • Carry out product discounting in conjunction with Orion guidelines.
    • Handle all customer care calls and respond to queries on email.
    • To take charge of completed admin process.
    • Process showroom orders received on a daily basis in liaison with credit control and updating the summary report.
    • Preparing feature cards and ensuring all POP processed and availed to sales people for any promotions.
    •  Act as a reliever for the Cashier / Stores Supervisor / Acting manager to support whilst absent or on leave.
    • Any other duties assigned by the Manager as and when required.

Requirements:

    Qualification

    • A Minimum qualification of a Degree in Sales & Marketing, Public relations or Customer service or any business course is required.

    Experience

    • At least 3 years’ experience in sales or marketing customer care & administration representative from a service industry back ground and at least one year in a supervisory capacity.
    • Excellent personal presentation and telephone etiquette.
    • Speaks and writes excellent English.
    • Proficient in relevant computer applications.

    careers@hotpoint.co.ke

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