Published On:
8th, August 2023
Closes on:
17th, August 2023
Job closed
Job Description
The role is responsible for ensuring efficient management of Card Fraud at the Group
Shared Service Center. This will be through continuously monitoring, analyzing, and
implementing fraud controls in line with the Bank’s policies, regulator’s guidelines and
Card Payment Schemes rules and regulations.
Responsibilities:
o Utilize fraud tools, systems, and technologies to monitor transactions, customer
behavior, and other data sources in real-time.
o Oversee daily monitoring of all card operation and transactions activities against the
business set rules and risk controls on transactions Limits, Values, Frequencies, oversee
account management and other operational parameters, to identify patterns, trends,
and potential fraud risks.
o Identify potential fraud indicators and anomalies that may signify fraudulent activities.
o Prepare regular reports on fraud monitoring results, trends, and key performance
indicators for management and relevant stakeholders.
o Conduct investigation of suspected fraud cases, providing data and analysis to support
the investigation process.
o Conduct regular risk assessments to identify new fraud trends and potential
vulnerabilities in the organization's processes and systems.
o Collaborate with Card business and ICT teams to develop and optimize fraud detection
models and rules.
o Receive and review all card disputes relating to fraud and engaging appropriate
stakeholders and schemes to investigate the reported cases and action appropriately.
o Conduct daily tracking of all suspicious and fraudulent transactions processed and
launched through various card schemes on both issuing and acquiring business
segments to ensure proper investigations and successful closure.
o Launch fraudulent transaction claims with Insurance Agents and follow-up to ensure
value is received for the reported cases.
o Identify risk exceptions violating the set business and operational rules and following up
the same with respective operational units for resolution especially on transactions
monitoring violations and against account activity performance thresholds
o Conduct scheduled review of individual Ecommerce merchants’ performance and
appropriate categorization to ensure proper risk controls are implemented where red
alerts are identified.
o Act as the Central point of contact by Bank Monitoring team, Card schemes, Statutory
Regulators, Banks, Security Agents and other stakeholders on all matters related to card
disputes, frauds and risk management issues.
Requirements:
o A Bachelor’s degree in a Business-related, Data Science, or a related field. A master's
degree is an added advantage.
o At least 5 years experience in fraud risk monitoring, fraud detection, or a similar role,
preferably in the financial services industry.
o Knowledge of Card Scheme guidelines regulations and industry best practices related to
Card Operations.
o Knowledge of relevant regulations and industry best practices related to fraud risk
management.
o Familiarity with fraud detection tools, data analytics software, and risk assessment
methodologies.
o Strong analytical skills with the ability to interpret complex data and identify fraudulent
patterns.
o Detail-oriented with a focus on accuracy in data analysis and reporting.
o Effective communication skills to collaborate with different teams and present findings
to stakeholders.
o Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced
environment.