Telesales Officer - Microfinance at Ngao Credit Ltd
Published On:
20th, April 2023
Closes on:
21st, April 2023
Job closed
Social Media Marketing, Social Media Audit, Content Marketing, Digital Marketing Analytics, Branding, Marketing, Customer service Champion, Serial Entrepreneur, Leadership
Job Description
The primary role of the Contact Centre Officer is to close sales deals over the phone and maintain good customer relationship. The role includes Identifying customer needs, presenting products and services over the phone as well as dealing with complaints and queries. You will be working in an environment based on teamwork, respect, performance, and responsibility.
Responsibilities:
Contacting potential or existing customers to inform them about our products and services.
• Seize opportunities to upselling and cross selling NCL products and closing the sales through the phone.
• Listening to customer needs to generate repeat sales.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers’ needs, clarify information, research every issue and provide
solutions and/or alternatives.
• Manage and updating customer databases with the status of each customer in CRM.
• Escalate client’s inquiries in a timely manner to the appropriate branch and follow up to ensure all queries are resolved.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Obtains client information by answering telephone calls; interviewing clients; verifying information by adhering to NCL communication script guidelines.
• Determines eligibility by comparing client information to requirements and offering suitable products.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Respond to customer queries from website and all social media platforms while observing set timelines.
• Continually expand your knowledge of our business in order to accurately answer questions and address client concerns.
Requirements:
Diploma or equivalent required, college degree preferred.
• Minimum 2 years’ experience working in telesales.
• Proficiency in the use of MS Word, Excel, email, and experience with the Internet.
• Proficient in English and Kiswahili (oral and written).
• Familiarity with CRM system and practises.
Education: Diploma, Associate's degree