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Teller at Standard Bank Group

Finance

NAIROBI  

Published On: 21st, June 2023

Closes on: 5th, July 2023

Job closed

More About the Job

Economist, Project Management/planning

Job Description

 

Responsibilities:

    Job Purpose:

    • To take demand from walk-in customers for any cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

    Output:

    Provide cash and cheque services to customers.

    • Serve Customers by attending to cheque encashment, withdrawals and deposits according to laid down procedures.
    • Guard against fraudulent transactions by subjecting to UV light all cheque deposit, all cheque withdrawals and identity documents.
    • Ensure that all items cashed are within laid-down limits and refer all transactions exceeding limits to the appropriate area for confirmation and authorization.
    • Ensure that items cashed are technically correct and signed, according to customers mandates to avoid losses that may arise as a result of disputes.
    • Check audit trails to ensure all entries are correctly passed and confirm the same by signing the indemnity form.
    • Understand the risks associated with the control and handling of cash and maintain effective controls to manage these risks. Maintain a high level of integrity and ethical standards.
    • First level customer interface and interaction for queries, receipt of instructions/ requests and direction to appropriate desk where required.

    Measures:

    • Number of losses
    • Teller differences
    • Turnaround time per transaction
    • Overall customer service ratings

    Control of daily cash received and paid out

    • Adhere to all laid-down policies and procedures regarding the handling, locking away and security of cash/assets to avoid losses.
    • Ensure cash holdings are kept within prescribed limits at all times.
    • Balance cash daily and report any differences promptly.

    Measures of success:

    • Overall cash differences
    • 2. Daily cash holdings within the limits

Requirements:

    QUALIFICATIONS
    Minimum Qualifications

    • Type of Qualification: Degree from a recognised university
    • Field of Study: Not applicable

    Experience Required

    • Client Coverage
    • Consumer & High Net Worth
    • 1-2 years
    • Previous branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch.

    ADDITIONAL INFORMATION
    Behavioral Competencies:

    • Adopting Practical Approaches
    • Articulating Information
    • Examining Information
    • Exploring Possibilities
    • Following Procedures
    • Generating Ideas
    • Making Decisions
    • Managing Tasks
    • Producing Output
    • Providing Insights
    • Understanding People
    • Upholding Standards

    Technical Competencies:

    • Application & Submission Verification (Business Banking)
    • Banking Process & Procedures
    • Customer Acceptance & Review (Consumer Banking)
    • Customer Understanding ( Consumer Banking)
    • Processing
    • Product Knowledge (Consumer Banking)

Posted By

Josephine Mbithe

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