Find jobs for you

Found 919 jobs

Digital Sales Officers at Jubilee Insurance

Others

Nairobi  

Published On: 21st, June 2023

Closes on: 25th, June 2023

Job closed

More About the Job

Social Media Marketing, Social Media Audit, Content Marketing, Digital Marketing Analytics,Branding, Marketing, Customer service Champion, Serial Entrepreneur, Leadership

Job Description

  • Handle leads generated from various sources, such as Direct Sales, Refer-a-Friend campaigns, Lead generators, social media, website, and other marketing campaigns. The Digital Sales Officer will contact clients, provide after-sale services, and ensure customer satisfaction through prompt and accurate responses to inquiries.

Responsibilities:

    Contacting Clients:

    •  Initiate outbound calls, emails, and messages to potential customers who have shown interest in our health insurance products.
    •  Engage in meaningful conversations, provide product information, and address any queries or concerns they may have.

    After-Sale Services:

    •  Support existing customers by assisting with policy renewals, answering questions about coverage and benefits, and addressing any post-sale inquiries.
    •  Ensure a high level of customer satisfaction and retention.

    Handle Incoming Customer Interactions:

    •  Manage incoming customer interactions through direct channels, including phone calls, emails, and chat platforms.
    •  Provide prompt and accurate responses to inquiries, resolve customer issues, and assist with product or service-related queries.

    Documentation:

    •  Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
    •  Document customer feedback, trends, and suggestions for continuous improvement.
    •  Ensure proper recording and organization of customer data in compliance with data protection regulations.

    Compliance:

    •  Adhere to regulatory requirements, industry standards, and organizational policies during customer interactions and data handling.
    •  Maintain customer privacy and confidentiality while ensuring compliance with data protection regulations.

Requirements:

    Qualifications

    • Bachelor’s degree in marketing, business, or related field

    Relevant Experience

    • 6 months of experience in a sales role with a proven track record of meeting/exceeding quotas

Posted By

Jeremiah Mwangangi

Apply Job