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Collections Agent (Rider) at Ilara Health

Others

Nyeri  

Published On: 21st, June 2023

Closes on: 7th, July 2023

Job closed

More About the Job

Social Media Marketing, Social Media Audit, Content Marketing, Digital Marketing Analytics,Branding, Marketing, Customer service Champion, Serial Entrepreneur, Leadership

Job Description

  • The Collections Agent will be responsible for contacting and collecting overdue debts from customers while using a motorcycle as their primary mode of transportation. The position requires strong communication skills, and the ability to work independently in a fast-paced environment.

Responsibilities:

    • Contact and communicate with customers who have outstanding debts to initiate payment arrangements.
    • Use a motorcycle to travel to various locations to meet with customers and conduct in-person collections visits.
    • Maintain accurate records of customer interactions, payment arrangements, and any updates to customer account information.
    • Follow up with customers who have not made payments or who have broken payment arrangements.
    • Negotiate payment plans and settlements with customers who are unable to pay in full.
    • Keep up-to-date with company policies and regulations regarding debt collection practices.
    • Conduct skip tracing activities to locate customers who have moved or changed contact information.
    • Provide exceptional customer service by answering questions, addressing concerns, and ensuring customer satisfaction.
    • Maintain and ensure the safe operation of the motorcycle by performing regular maintenance and adhering to all traffic laws and regulations.
    • Complete necessary paperwork and reports accurately and on time.
    • Assist in recovery efforts of assets from customers

Requirements:

    • A high school diploma or equivalent is required, and some college education is preferred.
    • Experience in debt collections, customer service, or a related field is preferred.
    • Have a motorcycle and possess a valid driver's license with a motorcycle endorsement and have a good driving record.
    • Good knowledge of motorcycle maintenance and repair.
    • Familiarity with skip tracing techniques and practices.
    • Based in Nyeri

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